We do not offer refunds. All sales are final.
Exchanges:
- Products can only be exchanged if they are defective.
- Defects must be clearly documented with photos and sent to us via our contact channels.
- Once the defect is verified, we will arrange an exchange for the same product or an equivalent alternative, subject to availability.
- Exchanges must be requested within 7 days of receiving the product.
How to Request an Exchange:
- Contact us via email/social handles with clear images of the defect.
- Provide your order number and product details.
- After verification, we will provide instructions for the exchange process.
Important Note:
Damage caused by misuse, accidents, or normal wear and tear is not eligible for exchange.
Need more help?
Contact us at shopturnedtotes@gmail.com for further questions related to refunds and returns